Returns & Exchanges
At Ancient Living, we strive to ensure every handcrafted beauty and wellness product meets your expectations, but we offer a seamless return process if you are not completely satisfied. Please ensure your request is submitted within 7 days of delivery for a hassle-free experience.
Initiate Request
Contact our support team at [email protected] with your order ID and clear images of the product you wish to return or exchange.
Quality Assessment
Our team will review your request within 48 hours to ensure the items are unused, unopened, and in their original eco-friendly packaging.
Reverse Pickup
Once approved, we will arrange a reverse pickup from your registered address at no additional cost for damaged or incorrect items.
Refund Processing
After the product reaches our warehouse and passes quality control, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing